Shipping policy

Shipping Policy for RoActive

Welcome to RoActive, a veteran-owned activewear brand. We are committed to providing a seamless shopping experience and ensuring your order reaches you as efficiently as possible. Below, you'll find all the details about our shipping policies:

Shipping Methods & Rates

  • Standard Shipping: Delivered within 5-7 business days. Rates vary based on the order total and shipping destination.
  • Expedited Shipping: Delivered within 2-3 business days. Additional charges apply.
  • Overnight Shipping: Delivered within 1 business day for orders placed before [insert cutoff time]. Additional charges apply.
  • Free Shipping: Available for orders over $[insert amount]. Applies to standard shipping within [insert regions, e.g., the United States].

Processing Time

  • Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays).
  • During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Destinations

  • Domestic Shipping: We ship anywhere within the United States, including APO/FPO addresses.
  • International Shipping: Available to select countries. Delivery times vary based on the destination. Please note that customs fees and import duties may apply and are the responsibility of the customer.

Order Tracking

  • Once your order ships, you'll receive a confirmation email with tracking information. You can use this link to monitor your package's journey.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us at Rowaynebarnett@gmail.com within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

  • Please double-check your shipping address before completing your order. RoActive is not responsible for orders shipped to incorrect or incomplete addresses.

Returns and Exchanges

  • If you need to return or exchange an item, please refer to our [Return and Exchange Policy](insert link). Shipping costs for returns may apply unless the item is defective or the wrong product was shipped.

Contact Us

If you have any questions about shipping or your order, please don’t hesitate to contact us at Rowaynebarnett@gmail.com. We’re here to help!

Thank you for supporting RoActive. Your trust means the world to us, and we’re honored to serve you with our veteran-owned dedication to excellence!